Return and Refund Policy

Return and Refund Policy

Effective Date: 5/21/2023

1. General Policy: 1.1 We strive to ensure customer satisfaction with our products. However, please note that personalized or custom items are non-returnable and non-refundable, except in the case of manufacturing defects or errors on our part. 1.2 All custom orders will undergo a final approval process by email to ensure design accuracy before production begins.

2. Exceptions: 2.1 Exceptions to our non-returnable policy may be considered on a case-by-case basis, at our discretion. Please contact our customer support team within [10] days of receiving your order if you have any concerns or issues. 2.2 For non-customized items, standard return and refund policies apply as outlined below.

3. Damages Due to Shipping/Handling: 3.1 We take utmost care in packaging and shipping your orders to ensure their safe delivery. However, we are not responsible for damages incurred during shipping or handling. 3.2 If your order arrives damaged, please contact the shipping carrier directly to initiate a claim. We will assist you in any way we can to resolve the issue.

4. Return Process: 4.1 To request a return or refund for eligible items, please contact our customer support team within [10] days of receiving your order. 4.2 All returns must be authorized by our customer support team and accompanied by a Return Merchandise Authorization (RMA) number, which will be provided to you upon approval. 4.3 Returned items must be in their original condition, unused, and in the original packaging. 4.4 The customer is responsible for return shipping costs, unless otherwise agreed upon by our customer support team.

5. Refund Process: 5.1 Once we receive and inspect the returned item, we will process the refund within [10] business days. 5.2 Refunds will be issued to the original payment method used for the purchase, unless otherwise specified.

6. Limitations: 6.1 Our return and refund policy applies only to items purchased directly from Signature Hobbies. If you purchased our products through a third-party retailer, please refer to their respective return and refund policies.

7. Contact Us: If you have any questions or concerns regarding our return and refund policy, please contact our customer support team at info@signaturehobbies.com. We are here to assist you.